Privacy policy.

Unlock Your Queen Pty Ltd (A.B.N. 36 687 468 317) (we, our, or Unlock Your Queen) values and respects your privacy and is committed to protecting your personal information.

We understand that you care about how your personal information is collected, used, and shared when interacting with our website www.unlockyourqueen.com (the "Website"). This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of your personal information, as well as your rights and options in relation to this information.

By using our Website, services, or interacting with us, you agree to the terms of this Privacy Policy.

This Privacy Policy is incorporated into our Terms of Use and applies to information collected through our Website and other online platforms operated by Unlock Your Queen.

INTERNATIONAL USERS & GDPR COMPLIANCE

Our Website operates in compliance with Australian privacy laws. However, if you are a resident of a country where the General Data Protection Regulation (GDPR) applies, please refer to our GDPR Compliance Statement [Insert Link] for details on how we collect, store, and use your personal information, as well as your rights under GDPR.

MINORS & PRIVACY

Unlock Your Queen does not knowingly collect personal information from individuals under the age of 16 years. If you are under 16, please do not provide personal information without the consent of a parent, guardian, or educational institution.

INFORMATION WE COLLECT & HOW WE USE IT

We may collect personal information, including but not limited to:

  • Your Name & Contact Information (email, phone, address)

  • Payment Information (processed securely through third-party payment processors)

  • Account Details (for members of The Queen’s Club or other community features)

  • Interaction Data (such as responses to mindset exercises, quiz results, feedback, or community engagement)

  • Marketing Preferences (to send you updates, promotions, and resources)

We do NOT collect sensitive personal information regarding:

  • Political, religious, or philosophical beliefs

  • Health, sexuality, racial or ethnic origins

  • Trade union or professional memberships

  • Criminal records

Cookies & Tracking Technologies

Like most websites, we use cookies to enhance your browsing experience. Cookies help us tailor content to your preferences and improve our Website’s functionality. You can disable cookies in your browser settings, but doing so may affect your experience on our Website.

Why We Collect Your Information

We collect personal information for purposes such as:

  • Delivering products, digital workbooks, or services purchased through the Website

  • Managing and improving Unlock Your Queen’s coaching programs, courses, and events

  • Sending you emails about mindset practices, affirmations, and personal development resources

  • Responding to inquiries, customer service requests, and community interactions

  • Protecting the security and functionality of our Website and business operations

DISCLOSURE OF YOUR PERSONAL INFORMATION

We respect your privacy and do not sell, rent, or share your personal information with third parties, except in the following circumstances:

  • When necessary for business operations (e.g., email marketing services, payment processors, or website hosting)

  • When required by law or in response to legal requests

  • When you give us explicit consent for a specific purpose

If a third party requests access to your information, we will take reasonable steps to redirect them to contact you directly whenever it is lawful and reasonable to do so.

SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable security measures to protect your personal information from unauthorised access, misuse, modification, or disclosure. However, as no online platform can guarantee absolute security, you use our Website at your own risk.

We recommend that you:

  • Use strong, unique passwords for any accounts with us

  • Keep your personal login details private

  • Contact us immediately if you suspect any security breaches

YOUR RIGHTS & CHOICES

Access & Corrections

You have the right to request access to your personal information. If you believe any of your details are inaccurate, outdated, or incomplete, you may request corrections. We aim to respond to all access and correction requests promptly.

Opting Out of Marketing Communications

If you no longer wish to receive our emails, affirmations, or promotional content, you can unsubscribe by clicking the "Unsubscribe" link in our emails or contacting us at info@unlockyourqueen.com.

STORAGE & INTERNATIONAL DATA TRANSFERS

Unlock Your Queen operates from Australia but may store data in cloud services located internationally. If your data is transferred outside Australia, we take steps to ensure it is protected in accordance with applicable privacy laws.

COMPLAINTS & CONTACT INFORMATION

If you have privacy-related concerns or complaints, we encourage you to contact us at:

📧 Email: info@unlockyourqueen.com

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect business changes or legal requirements. If we make significant changes, we will notify you by publishing the updated policy on our Website at least 14 days before the changes take effect. Your continued use of our Website after this period constitutes acceptance of the updated Privacy Policy.

Last Updated: 4th February 2024